Last Updated: 10/12/2024

Welcome to MyCraftsy. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website and services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

We may collect the following types of information from you:

1.1 Personal Information

• Name
• Email address
• Phone number
• Mailing address
• Payment details (when you make a purchase)

1.2 Non-Personal Information

• Browser type and version
• Operating system
• IP address
• Website usage statistics (e.g., pages visited, time spent)

1.3 Cookies and Tracking Technologies

• Cookies
• Web beacons
• Log files

2. How We Collect Your Information

We collect information in the following ways:

• Direct Input: When you provide information during account registration, place an order, or contact us.
• Automatic Collection: Through cookies and other tracking technologies.
• Third-Party Sources: Information obtained from third parties, such as payment processors.

3. How We Use Your Information

We use the collected information for purposes such as:

• Processing orders and managing transactions.
• Responding to inquiries and providing customer support.
• Personalizing your experience on our website.
• Sending promotional emails or newsletters (only if you have opted in).
• Improving our website, products, and services.
• Ensuring compliance with legal and regulatory obligations.

4. Disclosure of Your Information

We may share your information in the following scenarios:

• With Service Providers: For payment processing, order fulfillment, and website hosting.
• Legal Obligations: To comply with legal processes, such as court orders or regulatory requirements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• With Consent: When you explicitly authorize us to share your information.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Types of cookies we use:

• Essential Cookies: Required for basic website functionality.
• Analytical Cookies: Help us analyze site usage to improve performance.
• Marketing Cookies: Used for personalized advertising.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Payment Details
Purpose of collection: In respect to any credit card or other payment processing details, this site will not store or save any customer financial information. We do not collect or save customers' credit/debit card details. All payment processing is securely handled by our Payment Service Provider (PSP), ensuring that your financial information remains protected and confidential.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

9. Your Rights

You have the right to:

• Access your personal information.
• Correct or update inaccurate information.
• Request the deletion of your data.
• Opt-out of receiving marketing communications.
• Withdraw consent where applicable.

To exercise these rights, please contact us at info@mycraftsy.com.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing any information.

11. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to have it removed.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last Updated" date. Your continued use of the website constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: info@mycraftsy.com
• Phone: +971-501420457
• Address: Office# 3014 Schon Business Park, Dubai Investment Park (DIP), Dubai, UAE